Turkana Foods, a leading supplier in food distribution, has replaced their previous order-writing tool with WizCommerce’s AI-powered B2B order taking app, to streamline operations, improve efficiency, and offer a better ordering experience for their wholesale customers.
Turkana Foods faced several challenges with their previous system, including integration issues and slow customer support. “Our previous order-writing tool had integration problems, and support often took longer than expected to resolve issues, which impacted our ability to serve customers quickly,” says Agha Ali, General Manager at Turkana Foods. “With WizCommerce, we’ve seen a significant improvement in both speed and efficiency.”
Key improvements with WizCommerce include:
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Seamless Integration: WizCommerce integrates effortlessly with Turkana Foods' existing ERP system, ensuring real-time updates for product availability and accurate order tracking.
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Faster Order Processing: What used to take 20–30 minutes due to manual product searches is now streamlined with WizCommerce’s fast, intuitive interface, reducing time spent on order entry.
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Improved Customer Support: Turkana Foods now experiences faster and more reliable customer support, ensuring issues are resolved promptly to keep operations running smoothly.
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Unified Team Access: WizCommerce provides sales reps and the operations team with instant access to real-time inventory and order data, improving communication and reducing errors.
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Minimal Order Cancellations: With better visibility into stock levels, out-of-stock issues are proactively managed, helping to minimize revenue loss due to order cancellations.
“We needed a solution that could provide fast, transparent integration and strong customer support,” says Agha Ali. “WizCommerce checked all the boxes. It’s been a game-changer for us.”
One of the features Turkana Foods is particularly excited about is KAI, WizCommerce’s AI-powered assistant. Turkana is eager to leverage it for smarter product discovery, faster order recommendations, and real-time data insights, which will further enhance operational efficiency.
The adoption of WizCommerce reflects Turkana Foods' commitment to adopting cutting-edge technology to enhance their service to customers and streamline internal processes.
About WizCommerce:
WizCommerce is an AI-powered B2B sales platform built for wholesalers and distributors. It is a robust B2B order-writing tool and B2B ecommerce platform that simplifies order management, enhances product discovery, and integrates seamlessly with existing back-end systems. Trusted by leading brands, WizCommerce helps businesses make B2B selling smarter, faster, and easier.
For more information, visit www.wizcommerce.com.
Contact:
Shefali Chandolia
Director of Marketing
251-313-5962
[email protected]