Amazon earned the number one spot on the fourth annual dunnhumby Retailer Preference Index, a nationwide study that examines the U.S. grocery market. The online retailer eclipsed last year’s winner, H-E-B (#2), and runner up Trader Joe’s (#3), to take the top spot.
Rounding out the top 14 retailers are Wegmans (#4), followed (in rank order) by Aldi, Market Basket, Sam’s Club, Costco Wholesale, Public, Target, Fresh Thyme Market, ShopRite, Sprouts Farmers Market, and Walmart.
“COVID has led to record highs and lows in economic metrics, along with huge shifts in where and how consumers shop food retail, changing the competitive trajectories of retailers who were winning and those who were struggling before the pandemic. As a result, we viewed 2020 through a different lens than we’ve viewed the grocery industry in previous years,” said Grant Steadman, president of North America for dunnhumby, in a statement. “Amazon accelerated past every other retailer on our COVID Momentum Metric and customer safety ratings, due to its speed to shop and virtual store format. As we begin to emerge from the pandemic, we should expect value perception to come back strongly. Beyond COVID, retailers with customer first strategies will best adapt to changing behaviors and deliver what matters most to their customers.”
Related: Amazon Shuts Down Prime Pantry Service; Online Shopping Explodes.
Photo: Amazon